Insurers' Good News Stories

Following is an update on files we have closed to date this year.  Files are closed when we have reached a point where the insurer is satisfied we have achieved a successful outcome for each case.

In many cases a successful outcome will be identified as a claimant coming off benefit, however it may also include simply assisting with the effective management of the case.

It may lead the claimant to consider non business-related employment and it provides the insurer with additional information to assess the claimant’s intentions and commitment to rehabilitation. In some cases it allows the insurer to justify the discontinuation of rehabilitation services offered to a claimant in the knowledge that all possible options have been explored. 

As an aside, business coaching tends to inject renewed enthusiasm and commitment to business owners and generates increased goodwill between the claimant and their insurance provider.

All ‘Good News Stories’ are from our closed files with the exception of those noted as ‘In Progress’ which are those we believe are nearing closure from a business coaching perspective.

Good News Story 1

 Ms Z’s health was such she was unable to return to her usual employment. She was pursuing her own business in an industry typified by low barrier to entry and statistically very low chances of achieving her earnings and lifestyle aspirations.

Through the coaching process, we were able to glean what her skills were, what she liked doing and was capable of delivering to a point that she realised she had much higher chances of achieving her goals through other avenues.  Ms Z is now pursuing employment in a field that allows her to apply her skills, manage her health and has a much higher likelihood of meeting her financial and lifestyle goals.

3 Sessions over 6 weeks.

Good News Story 2

Mr P is a high-achieving tradesman who suffered an injury to his limb and was therefore unable to work on the tools effectively. He does however have a good reputation in the marketplace and a network of builders willing to refer work to him. He was confident that he could win enough work to expand his business such that other tradespeople could do the hands on work.
 
The coaching program focussed on assisting him build a team of tradesman of sufficient calibre to satisfy his high standards and those of his customers.  We helped him clarify the number and nature of staff needed for him to achieve his income targets. Once he was confident that the strategy was working he accepted a lump sum payment from his insurer.
10 Sessions over 7 months.

Good News Story 3

The Case Manager and Rehabilitation Consultant for Mr X sought information to help them better manage his case.  A review of the financials for his business, a brief look at his case notes, and a conversation to book an Initial Consultation resulted in information that allowed the insurer to confidently close rehab without incurring any cost for our services.

0 Sessions

Good News Story 4

Mr Q is a photographer with a back injury who is unable to service his regular commercial clients. He disengaged from his business and had his wife engage expensive contractors to help service his clients. Due to the rates charged by contractors there was virtually no profit margin on this work and therefore no personal income. As a result of coaching he established a pool of lower cost junior photographers who could perform his work at an acceptable profit margin. He became reengaged in his business and initiated a number of new marketing approaches.

7 Sessions over 5 months.

Good News Story 5

Mr S found himself incapacitated by depression and anxiety as the result of a combination of events including a marriage breakdown and conflict with a previous business partner. Business coaching was used to assist him focus on the future growth of his current business during the uncertainty created by these issues. Both situations were resolved, his mental health recovered and as coaching concluded he was pushing forward with some exciting new opportunities for his business.

7 Sessions over 6 months.

Good News Story 6

Mr A is nearing retirement and is the franchisor of a national franchise that he built from scratch. His health issues are such that he no longer has the capacity to run his business and he has significant debt that he is struggling to service.

Through the coaching process, Mr A has been able to work through a series of difficult decisions requiring consultation among a number of stakeholders and covering many emotional and financial issues.  Mr A has put his business unofficially on the market as from April 2011 and has selected a business broker to manage the active sale of the business from July 2011 (once FY11 accounts are in order).  He has been approved for refinancing to allow him to complete work on his income-generating property which will allow him to sell it such that he can clear his debt and have a future income from the investment of the remaining funds and those received from the sale of his business.

3 Sessions over 3 months )